Support for your
RTCU application.
Find technical resources, get help with your RTCU product or arrange a return for repair.
Logic IO offers free technical support by email.
A useful starting point.
Please include these details when contacting technical support.
- 01
Product type
Identify the RTCU device or product involved.
- 02
Serial number
Include the device serial number.
- 03
Firmware version
State the firmware version running on the device.
- 04
Development tools
Include your RTCU IDE or M2M Studio version.
- 05
Issue description
Give a short description of the issue.
- 06
Logs or screenshots
Attach relevant logs or screenshots.
The right reference.
For your device.
Start with the resources for your exact product and software version.
Search technical resources
Find products, manual titles, downloads and application notes.
Search resourcesProduct manuals
Choose your device to find its technical specifications and PDF manuals.
Find your deviceDeveloper resources
Find M2M Studio help, the VPL and API reference, and published application notes.
Explore developer resourcesSoftware & firmware
Browse listed software and firmware packages, direct downloads and license terms.
Visit downloadsProduct warranty
Limited product warranty terms for RTCU products.
Product warranty (PDF)Looking for system and runtime version history? Read the RTCU LX firmware release notes or RTCU NX firmware release notes . Check the device and version scope before applying an update.
Arrange the return.
Then ship.
To return a product for repair, please complete the RMA form before shipping it to Logic IO.
Open the RMA form
Use the Logic IO RMA service to register the return before shipment.
Open RMA formLooking for another contact?
Find sales and general enquiry contacts, our address and phone hours.